The Concierge
The Concierge
Your team doesn't have the bandwidth to keep every guest happy. Meet Alfred. Alfred engages with every guest, intelligently understands their sentiment, and escalates their concerns before they become service failures. Alfred escalates service requests to hotel staff through the Dextr Guest Management System, enables service recovery, and keeps negative reviews from ending up on OTAs. Alfred also gives guests useful info about your hotel, handles smart checkouts, and comes with a built-in AI travel desk.
- Guest Communication
- Service Requests
- Service Recovery
- Smart Checkout
- OTA Positive Review Accelerator
- Service Gap Analysis
- Sentiment Analysis
- AI Travel Desk
Impact: OTA rating improvement